Internet of Things

Intelligent Customer Loyalty Management

Another aspect of the digital transformation is intelligent customer loyalty management across all channels and into the CRM platform. Ensure your clients experience the customer journey. Connect to your clients at all touch points. Generate new business models and loyal, satisfied customers!

​Utilize all core functionalities of a CRM platform to manage successful customer relationships and long-term loyalty in sales, marketing and services – both online and on premises:

  • Sales performance management makes all analyses and reports accessible to sustainably control sales and harmonize the underlying sales process. This generates high levels of user acceptance and productivity.
  • Marketing automation establishes sustainable lead management and targeted, holistic marketing campaign processes from analysis and selection to execution and evaluation. 
  • Self-service management summarizes all customer information in the scope of a central knowledge management system. It creates individual inquiry and case management for customer processes and establishes tailored cross-channel and multi-channel communication with customers. 

At Alegri, we ensure the success of your CRM project through our in-depth project methodologies and vast industry knowledge. Profit from the support of a trusted advisor from the initial concept design and individual customizations to implementation, support, managed services and training.